-
1
Q1: Can the SmartPrint compatible inks be used with our existing HP Indigo printers?
A: Yes, they are fully compatible. Supporting all generations of Series 2/3/4 printers, covering all mainstream HP Indigo devices including 6K, 7K, 15K, 25K, 100K, V12, and WS, they can be used directly without machine modifications.
-
2
Q2: How much cheaper are the compatible inks compared to the original? How much can the overall cost be reduced?
A: The cost of CMY three-color inks is 60% of the original, and the cost of K single-color inks is 35% lower. The overall ink cost can be reduced by 40%-55%. Based on typical coverage on A3+ paper, the cost of four-color printing per sheet is only about 0.1 yuan, even lower than the cost of toner printing equipment.
-
3
Q3. Will it harm our printer if we use your electroInk?
A: No.We have used the best quality raw materials for our ink and have been testing in over 20PCS printer for more than 2 years. The result is that our ink will not harm your printer if you follow the correct procedure.
-
4
Q4: Do I need to readjust machine parameters when using our compatible inks? Will it affect printing colors?
A: No. The core parameters such as conductivity, density, and calibration voltage of the four colors are comparable to the original, with almost no difference in color reproduction, covering 97% of the color gamut.
-
5
Q5: Will your compatible inks damage the machine? For example, shorten the lifespan of BID, PIP, and blankets?
A: No. Inferior inks damage core components. Our inks have undergone 10 years of research and testing, with a pure formula free of abnormal particles. This not only prevents premature aging of components but also extends the lifespan of consumables when used with regular BID cleaning. We have already verified the stability with over 100 VIP clients.
-
6
Q6: Will using your inks result in the common industry problem of gray backgrounds in blank areas?
A: Our formula is specifically optimized to address this issue, completely resolving the problem of traces in blank areas (non-image areas). The cleanliness of the printed matter is consistent with the original, requiring no additional cleaning frequency.
-
7
Q7: Besides ink, can you provide other consumables?
A: We offer a one-stop shop for a full range of compatible accessories, including blankets, image inks, developing rollers, coating solutions, conductive solutions, filter tanks, gold wire, and more.
-
8
Q8: Is the supply stable? Will stockouts affect production?
A: With a monthly production capacity of 20 tons, domestic production and warehousing ensure stable delivery times and can meet the continuous supply needs of large-volume customers. We also have agents in multiple countries and regions, allowing overseas customers to enjoy localized supply services.
-
9
Q9: What technical support is available if problems arise?
A: We provide full-process technical support, including remote troubleshooting and on-site service (depending on the region). For special substrates, we also offer coating testing services to help you find the optimal coating solution. Our after-sales response is fast.
-
10
Q10: Why choose SmartPrint? How do you guarantee the stability of your product quality?
A: ① Significant Cost Reduction, with a substantial decrease in overall operating costs
We are committed to breaking through the high-cost bottleneck of digital printing. The overall cost of CMYK inks is 40%-55% lower than original inks. Based on typical A3+ sheet coverage, the cost of printing four colors per sheet is only about 0.1 yuan. Combined with one-stop purchasing of a full range of cost-effective and compatible accessories such as blankets, image inks, developing rollers, and coating solutions, maintenance expenses are comprehensively reduced, truly achieving ultimate cost control without sacrificing print quality.
② Core Parameters Comparable to Original Ink, Stable Printing Performance
The core parameters of our inks, such as color density, conductivity, and calibration voltage, are comparable to original inks. At the same time, the formula is specifically optimized to address the issue of ink residue (background gray) in blank areas, significantly reducing the probability of ink smudging in non-image areas. It is compatible with conventional processes such as lamination, hot stamping, and embossing, requiring no major adjustments to machine parameters for adaptation, resulting in low operator learning costs.
③ Complete Certifications, Guaranteed Compliance and Safety
We have years of experience in developing HP Indigo compatible inks, and our products have obtained multiple authoritative certifications, including EU REACH compliance reports and full-category MSDS safety data sheets. They also meet ink safety standards for sea, land, and air transportation, ensuring traceability throughout the entire supply chain from raw material safety and environmental compliance to logistics.
④ Verified by Hundreds of Companies, Mature and Reliable Market Feedback
Currently, our inks serve over 100 VIP clients, covering multiple sub-sectors such as commercial printing, label printing, and flexible packaging. Customer repurchase rates remain stable at around 95%. Our products have undergone actual production verification with different printer models, substrates, and print volumes, and their stability has been widely recognized by the market. They are not experimental products from the laboratory stage, but mature products tested in mass production. -
11
Q11: When printing PP, PE, BOPP, and other films, why does applying corona treatment before using our inks yield better results?
A: PP, PE, and BOPP are low surface energy non-polar materials, with a natural surface energy typically only 29–32 dyne/cm, which is unfavorable for ink wetting. Corona treatment introduces polar groups into the material surface, increasing the surface energy to over 40–44 dyne/cm, allowing our electronic inks to spread well and achieve a more uniform ink layer. Combined with the excellent wetting and leveling properties of our inks, adhesion is significantly improved. We recommend prioritizing film materials that have passed corona treatment and are intended for use within 3–6 months to achieve the best printing quality.
-
12
Q12: How can I achieve the best lamination effect after printing with our inks?
A: Our inks undergo special drying curve optimization to effectively control imaging oil residue, laying the foundation for high-quality lamination. To present the best visual effect, we recommend allowing the ink to stand in a constant temperature and humidity environment for 12–24 hours after printing to fully cure the ink layer before lamination. This process, combined with the excellent media compatibility of our inks, completely eliminates silver streaks and delamination, resulting in a high-quality finished product.
-
13
Q13: Why does corona treatment before using our inks yield better results when printing on PP, PE, BOPP, and other films?
A: PP, PE, and BOPP are low-surface-energy non-polar materials, with a natural surface energy typically only 29-32 dyne/cm, which is unfavorable for ink wetting. Corona treatment introduces polar groups onto the material surface, increasing the surface energy to over 40-44 dyne/cm, allowing our electronic inks to spread well and achieve a more uniform ink layer.
-
14
Q14：How can I achieve the best lamination effect after printing with our inks?
Our inks undergo special drying curve optimization to effectively control imaging oil residue, laying the foundation for high-quality lamination. To achieve the best visual effect, we recommend allowing the ink to stand in a constant temperature and humidity environment for 12-24 hours after printing, allowing the ink layer to fully cure before lamination. This process, combined with the excellent media compatibility of our inks, completely eliminates silver streaks and delamination, resulting in a high-quality finished product.